GetMoved – Privacy Policy
Effective Date: May 11, 2026
This Privacy Policy explains how GetMoved (“GetMoved,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our website, applications, APIs, and services.
By using the Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
Including:
- Name;
- Email address;
- Phone number;
- Billing information;
- Business information;
- Address information;
- Government or licensing information for moving companies.
B. Moving and Inventory Information
Including:
- Origin and destination addresses;
- Inventory lists;
- Uploaded photos and videos;
- Moving schedules;
- Property information.
C. Technical Information
Including:
- IP address;
- Browser type;
- Device information;
- Operating system;
- Cookies and tracking data;
- Usage analytics.
D. AI and Platform Data
Including:
- AI-generated inventory estimates;
- User interactions with AI tools;
- Operational and logistics data.
2. How We Collect Information
We collect information:
- Directly from users;
- Through website interactions;
- Through mobile applications;
- Through integrations and APIs;
- Through cookies and analytics technologies;
- From service providers and partners.
3. How We Use Information
We may use information to:
- Operate and improve the Platform;
- Match customers with movers;
- Process transactions;
- Provide customer support;
- Improve AI systems and automation;
- Analyze Platform performance;
- Detect fraud and security threats;
- Comply with legal obligations;
- Send operational communications;
- Provide marketing communications where permitted.
4. AI Processing
Uploaded content such as photos, videos, and inventory information may be processed using artificial intelligence technologies.
This processing may include:
- Object recognition;
- Inventory detection;
- Volume estimation;
- Automation and optimization;
- Operational recommendations.
Users acknowledge that AI systems may involve automated processing and estimation.
5. Sharing of Information
We may share information with:
- Moving companies and service providers;
- Payment processors;
- Cloud hosting providers;
- Analytics providers;
- Technology vendors;
- Legal authorities when required by law;
- Corporate affiliates or successors.
We do not sell personal information in exchange for monetary compensation.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain sessions;
- Analyze traffic and usage;
- Improve functionality;
- Personalize user experience;
- Support advertising and marketing.
Users may adjust browser settings to manage cookies.
7. Data Retention
We retain information for as long as necessary to:
- Provide services;
- Maintain business records;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements.
Retention periods may vary depending on the type of information.
8. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have rights including:
- Access to your information;
- Correction of inaccurate data;
- Deletion requests;
- Restriction of processing;
- Data portability;
- Objection to certain processing activities;
- Withdrawal of consent.
Requests may be submitted to support@getmoved.com.
10. California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including rights related to:
- Access;
- Deletion;
- Correction;
- Limiting use of sensitive information.
GetMoved will not discriminate against users for exercising privacy rights.
11. International Data Transfers
Information may be transferred to and processed in countries outside your jurisdiction, including the United States.
By using the Platform, you consent to such transfers where permitted by law.
12. Children’s Privacy
The Platform is not directed to children under 13.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we may delete it.
13. Third-Party Links
The Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective upon posting.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
15. Contact Information
GetMoved
Email: support@getmoved.com
Website: https://www.getmoved.com
If you have privacy-related questions or requests, please contact us at support@getmoved.com.